The Safety Leadership Process is firmly based in complexity science, where organizations are seen as behaving more like living systems than machines.
But, the machine view of organizations is the dominant paradigm right now. We direct the people to work in tight procedures. We manipulate them to do things right. We punish them when there is an injury or incidents. We look for root-cause. We think that if we can take things apart and understand the parts that we can understand the whole. Almost all the effort is engaged in doing things TO the people as if they were just interchangeable parts of a machine. Most people push back against authority in this paradigm. This is a win/lose environment.
When we see organizations as if they are living systems, we focus on the whole system where all the parts are interconnected and interacting all the time. Change is embraced. Information needs to be freely flowing so that all the parts are working in harmony. Trust needs to be built so that people can depend on each other and work more effectively together. Each person helps the others do their work more effectively. People from all levels PARTNER together for the good of the whole – rising above their own selfish needs and goals. This is a win for safety, a win for the business, a win for the people.
Dr. Sydney Dekker, an Australian safety expert and leader, spoke at the ASSE Safety 2014 Conference. He is a leading thinker in trying to bring the complexity science paradigm into the field of safety. In his talk, he emphasized that while great improvements in reducing injuries and incidents has been achieved over the last 50 years, the injury rate improvements are getting smaller. By shifting our thinking to the complexity paradigm, we can achieve excellence.
This is what I was advocating in my talk I described above. The Safety Leadership Process puts the complexity paradigm into the organization. This is what I used as a plant manager and now as a Safety Consultant with excellent results. The Safety Leadership Process is a robust, proven, easily understood, low investment process that leads to sustainable levels of safety excellence.
A core part of the Safety Leadership Process requires everyone to get clear on their assumptions, values and priorities. I have often found that various members of management are not clear and aligned, which results in mixed messages and inconsistent results.
A powerful complexity tool called The Process Enneagram© is used to bring the people together to struggle with the hard questions like “Is safety #1?” or “How do we get everyone engaged in helping to improve our safety performance and sustain it?” Here is a link to sign up and receive free access to a recent webinar I held to describe this tool and its use.
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