Returning to Work and Getting it Right!

These are stressful times for all of us.

build collaboration in your workplacesIt will not be easy as people are returning to the workplace. Leaders and managers must get out of their offices and purposefully engage with the people. They need to talk about the COVID-19 problem, share what is happening, and talk about the problems with which they are dealing. They need to do this with openness, honesty, respect, and caring. This is not just a one-off contact; leaders and managers need to engage in these conversations every day!

People are deeply concerned about returning to work and what they may face regarding the COVID-19 situation. Leaders and managers must not ignore or down-play the people’s concerns. If the people do not have confidence in their leaders and feel that they are being ignored, they will take other steps to protect themselves. Being indifferent to the people and ignoring their concerns is the first step to bringing in OSHA, a union or aggravating the union you have. You already have enough problems.

This is a time of real test for those in leadership positions. It is time to build a more collaborative workplace.

  • Do you really care about your people?
  • Do you really listen to the people and try to understand their concerns?
  • Can you honestly, really share with the people the challenges the business is facing and ask for the people’s help so everyone can be safe?

Show caring for them and their families. This is a time to .

In a recent LinkedIn post, Bruce Wayne with Johnson of Sims Crane & Equipment Company of Clearwater, FL, shared some really good ideas about what leaders need to be doing. For example, he talked about building trust, listening, showing appreciation, apologizing for mistakes, giving credit where it is due. I built on this posting by adding that leaders need to show courage, make the tough decisions, and address the complex problems. Leaders need to talk with the people about why they are making these decisions, help them to understand where you are coming from, and ask for their help in solving the problems.

Tell the truth as best you can. If things change, then go back and tell the people what changed and keep them in the loop. People can handle difficult news, but they will not tolerate misinformation or lies. Leaders must balance the people side and the business side of things.

Continuously talking with the people about what is going on and asking for their help in finding the best way to work together to minimize the COVID-19 hazard is important leadership and managership work.

Get everyone engaged in helping each other and do the social distancing and take the other precautions that are needed. Be sure that everyone has and uses the appropriate PPE.

Returning to Work After the Pandemic

We are in the middle of this Covid-19 pandemic.

returning to work after the pandemicSo many people are sick and have died that I expect that almost everyone knows of someone who has the virus. Hopefully we are coming to the point where the increases in the number of the sick and those who have died is leveling off and may be headed down.

More and more, our collective attention will turn to getting the economy going again and people going back to work. Balancing the medical and economic needs will be difficult. There will be a lot of thought going into this and a lot of debate about just who should go back to work and when.

As people begin to return to work, there may likely be requirements to wear a face mask of some sort so that someone who is still carrying the virus, without knowing it, will be less likely to transmit it to someone else. The challenges, as we go into our workplaces, will be around social distancing and when and where to wear face masks. Social distancing will be difficult or even impossible in some jobs.

Our supervisors and managers will have to talk with everyone so that the ground rules are clear and everyone will follow them. There will have to be good discussions with the unions, if there is one in your workplace. It is also important to realize that OSHA rules remain in the picture under the General Duty Clause, requiring the companies to provide a safe workplace.

Our teams and work crews may not have everyone back to work, for a variety of reasons, so it is important that management and the people talk fully together about how to make the adjustments so the work can be done safely.

It will be a hazardous time as people come back to work and things start up. Anytime we are in a period of change like this, safety becomes a bigger issue. We all need to look out for each other and help each other. Having a respectful, caring work environment is really important so we can all get through the next few months safely. We all need each other, so please be fully present and vigilant.

The Edge of Chaos

getting back to normal at work after the pandemicThis pandemic has created a lot of change and instability in our society. The FDA and the CDC have changed or suspended many rules and regulations in order to attack the pandemic and save lives. It is a period of high energy and creativity as people everywhere are coming up with ways to help people. Industries have shifted to making PPE-like face masks. The foodservice industry has shifted to take out and delivery. This creativity and positive energy is gratifying.

However, when we return to work, we will be tempted to change things because some of our team mates are missing or the patterns of work have changed, we must be very careful. If you see a need to change things, get together with everyone who is involved and talk about the situation and what should be done. Make the changes and adjustments, but do it after careful consideration so no one gets hurt or the processes get spoiled.

Change is important. We just need to be deliberate and be thoughtful, engaging those involved (operator, mechanics, supervisors, engineers, etc.) so we get the best thinking and do the right things. As we consider the management of change, we also need to document the changes carefully.

These difficult times require all of us to be alert, respectful and caring.

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