The Lurking Elephants…Can You See Them Now?

Did you hear the story about the Safety Elephant who roamed all over the place stomping people down, messing things up, and completely blocking the ability of the people from having the important safety conversations?

creating safe workplaceYes, the elephant that got in the way of having the conversations that matter? You did? Oh, you have one of those too?

Safety First Elephants are big and smelly. Everyone knows they are there because they stink up the place, making it smell rotten. Elephants are also sneaky, often disguised, or even invisible. Sometimes they show up as the bully who tries to push everyone around and control the group. Sometimes it is a boss who just doesn’t seem to care. Sometimes it is “obliviousness” to what is really happening. Sometimes it is simply an undiscussable that has been allowed to fester. Anyone who tries to speak up about an important issue is silenced, put down, demeaned or ridiculed. The elephant just loves this. The elephants are in control! They are having a happy time!

You know that the elephant has a name…yet, you speak of it in whispers. (For the purpose of this Safety Flash, let’s call this elephant, Hiney – the H is for Hidden!) While Hiney is invisible or disguised, Hiney loves for you to talk about him/her in private, with a person you can trust. You might talk about Hiney in the restroom or by the water cooler. You make Hiney really quite visible in these conversations. But when you stay quiet in the situations that really matter – when you could constructively make an issue explicit, but you don’t – then Hiney remains very safe. So back in the workplace, Hiney keeps sneaking around, messing the place all up and stomping all over. Hiney is really very unfriendly – just loving it when someone gets hurt because you couldn’t talk about the real safety problem. Sometimes there are whole herds of Hiney’s!

Hiney is really very afraid of being made visible. If you just look Hiney (aka, the undiscussable) right in the eye and name the big, stinking elephant, everything changes! The big, cowardly, stinky, brutal Hiney seems to just melt away. You can talk about Hiney and work to fix the safety problem. There are courageous, safe ways to name and address the hidden elephants! Hiney can’t stand the light of the truth! Transparency hinders elephant herds. Fewer injuries and incidents will happen when you learn how to lift them up and address them. Call us…We’ll show you how!

Check out Can You See them Now? (Elephants in our Midst) – Discover the hidden elephants that are lurking in your organization or Work team…Then Vanquish Them! Available on Amazon.

The Oil Patch

Recently, there was one man killed and several others seriously hurt when a tank they were cleaning exploded. The article describing this accident talked about how high the injury and death rates are in Wyoming, in the oil industry, due to lacking a “culture of safety.”

safety leadershipThere is no doubt that work in the oil and gas industry is tough and dangerous, but that is no excuse for disregarding the health and safety of the workers. Almost all the deaths occurred when safety procedures were not followed. There is plenty of safety information available relating to tank cleaning. Have we not learned the lessons of improper confined space/vessel entry?

But, the demands for production are high. People are pushed to do things faster and quicker so corners are cut and procedures are modified to make the work quicker and easier. Communications are difficult because the people are dispersed across many working units. Do we just say that this is the way it is and bad stuff happens or do we take the responsibility to create a culture of safety? I think that supervisors and managers need to step up to the problem and solve them like they have shown that they can solve other tough problems.

My mantra, as a Plant Manager, was:

“I don’t have a right to make my living at a place where it was okay for you to get hurt. Now we need to make money so let’s figure out how to do that safely.”

If these supervisors and managers really work with the people, they will be able to make a big step towards very much improved safety. Following safe confined space/vessel entry procedures is a given – if we want our people to be able to be safe. Where do you stand?

Partner-Centered Safety

Sustainable levels of safety excellence are achieved only when everyone is pulling together to make their work as safe and productive as possible.

creating a safety culturePartner-Centered Safety is a robust, proven way to bring people together to achieve sustainable levels of safety excellence being based on deeply held beliefs and values.

  • People want to be treated as people.
  • Most people have good minds and think.
  • People want to know what is going on.
  • People want to be successful and want to work safely.
  • People love their kids and want to go home safely, everyday.
  • People come together as partners to co-create their shared future in a structured, focused, intense, disciplined dialogue using the Process Enneagram©.
  • People are self-organizing all the time openly and freely sharing information, building relationships of trust and interdependence through their agreements about how they are willing to work together and creating meaning.
  • All the people at all the levels in the organization are in this together contributing from their unique roles and perspectives.
  • People want to be heard, listened to, valued and respected.

A second element of Partner-Centered Safety relates to the environment in which everyone works that is complex in the sense that ideas, conditions, people, outside influences, etc. are interacting and changing all the time. Every decision is made in these complex situations yet no one has all the information, sees everything and has their mind totally focused on the specific task at hand. To over come these everyone needs help and support so that the best decisions are made in the moment of taking action.

A third element of Partner-Centered Safety is “The Bowl”. In co-creating their shared future and operating out of these shared beliefs and values a container is created consisting of their mission, vision, principles of behavior, standards of performance and expectations. This container is called “The Bowl”. The Bowl provides order for the organization, holding it together and within the Bowl the people have the freedom to make the best decisions possible. A major responsibility of the leaders and managers is to help everyone understand and maintain the Bowl through continuous conversations and interactions. If someone becomes a problem in not working this way or in violating the Bowl, management must address and deal with it. All the people have a responsibility to work within the Bowl holding each other accountable to live up to their shared agreements.

See our website for successful examples of the effectiveness of Partner-Centered Safety.

Characteristics of The Safest Organizations

The safest organizations are the ones that behave as if they are Living Systems.

creating a safety culture in the workplaceMost of us working in safety have been brought up to see organizations as if they are machine-like. This thinking goes all the way back to Descartes (1596-1650) and Newton (1642-1727). We use reductionist approaches to try to understand them. We seek cause/effect relationships. We use linear processes for training and the like, prescribing answers and doing things TO the people. We work on this part or that part trying to fix the whole thing.

It is a bit like a doctor who works on the stomach while another doctor works on the heart as if they are not connected in some way to the whole body, and have an impact on each other.

In this reductionist arena, we put a lot of effort and time into trying to reduce injury and illness rates to levels of excellence (<0.5) and sustain these levels. This is very hard, difficult and expensive.

Yet, over the last 50 or so years, scientists have been able (by using high-speed computers) to see the world and its patterns in wonderful new ways. We can see the whole of the organization – the connections of the various parts and the non-linear ways that they interact. We discover feedback loops and self-organization.

We are able to see the whole organization as if it is a living system.
All the people are vital parts to the success of the whole. We are able to share information freely, to learn together. Trust and interdependence build and the future can be co-created.

This is not just airy-fairy stuff! When I have used this approach to working with organizations to improve their safety and business performance, extraordinary results are achieved.

This is Operation Transformation for you and your organization, for Leaders and your people.

You each can begin to take steps in this direction by going into your organization, listening and talking with the people.

Find out what they think about the work they are doing and if they have some ideas about doing it in a better way. Help them to think through these ideas and, if they are good ideas, help them to bring them into reality. This simple process will begin to open things up to a better, safer, more productive future.

Shifting the Safety Culture to Excellence

When we work together with our people, we can shift the safety culture.

self organizing leadership cultureThe first part of this work is sharing all information and talking together about it. Another part is building trust and interdependence with the people as we openly discuss what is happening, what we are doing and why. The third part of this work is helping people to see the big picture and how important their part is to the success of the whole business.

These are the core elements of Self-Organizing Leadership. When we co-create our Safety Strategic Plan™ using the Process Enneagram©, we produce a living strategic plan that we use going forward. We keep it posted, talk about it weekly and modify it as things change.

We have found that walking around and talking with, rather than at, our people often feels new and awkward for many managers. It takes some practice and persistence.

Being in dialogue with the people makes us feel exposed and uncertain. Sometimes people ask questions we can’t answer. That is okay – just get the answer and go back to talk some more. This is not a spectator sport. There is a Spanish saying, “It is a lot easier to talk about the bull than be in the ring.” Yet, this walking around and talking and listening together is key to our success. In these conversations we are building the BOWL. This is the container that holds the organization together. It consists of our vision, mission, principles, standards, and expectations. As people learn to function within the BOWL, they find the freedom to create new solutions to problems, taking the lead to solve them and become leaders.

When the culture shifts in this way, the people begin to see other things that they can do to improve the business. Quality problems that were once ignored get solved. Cost problems that lingered get fixed. Customer issues among the plant and their customers, like delivery requirements, get solved. Turn-around times between production campaigns needed to clean and re-pipe the equipment drop from weeks to just days. I have seen all these things happen.

When the safety culture gets right then everything gets right! Moving to safety excellence becomes the leading wave for total cultural change to excellence.

Safety Leadership Workforce Challenges

Edwin G. Foulke, Jr., Partner in Fisher & Phillips and former Assistant Secretary of Labor for Occupational Safety and Health, spoke at the American Society of Safety Engineers, Region 4 Professional Development Conference about the changing nature of our workforce.

Existing employees are getting older and many will be retiring before too long.

workplace safety workforceLots of critical knowledge, experience and skills will be lost. Younger people, who have grown up in an electronic world of texting and games, will replace these people. Many are out of shape and bordering on being over weight; some are developing diabetes. This will pose significant challenges to employers and the need to work safely and well.

These changes will pose even more challenges than those of the very high growth rates mentioned by Amir Farid in his Keynote address at the AIChE Conference mentioned above.

Seeing Safety as a Complex Adaptive System

This means we’ll have to learn to work together in new, safer ways.

This shift in our safety culture and the way we work is the core of our work and the subject of our Newsletters, Blogposts and Safety Flashes. When we make this shift, everything changes. The patterns and processes become clearer and our work with the people becomes much easier, resistance to change almost disappears, and new things can be implemented quickly and effectively.

What steps has your organization put in place to adapt to an aging workforce?

Changing Safety Culture

I am becoming more and more focused on changing the safety culture of organizations. There are lots of training programs and fine instructors teaching all aspects of safety technology. Yet our organizations still have to deal with a lot of people getting hurt.

Most people don’t come to work expecting to get hurt. Most organizations want people to work safely. I think a large part of our challenge to moving towards safety excellence is the way our organization’s culture influences how people decide to work together, or not.

safety excellence in business leadershipMost of the safety people I’ve come to know approach organizations as if they are mechanical things to manipulate. Organizations are structured in functions. Knowledge is structured in pieces. People are narrowly skilled. Motivation is based on external factors. Information is shared on a need to know basis. Change is a troubling problem. People work in prescribed roles seeing only their part of the work. If change is needed people are moved around like chairs. Training is provided in abundance. Safety programs are set up as step-by-step processes where things are arranged in a prescribed sequence.

There is a big emphasis on teaching people what to do and then expecting them to do only as they are told…as if they checked their brain at the locker.

In my experience, organizations are not mechanical things to be manipulated, but rather they behave more like a living system. Knowledge is seamless. Organizations are seen as a whole system. Work is flexible and without boundaries. People are multi-skilled and continuously learning. Motivation is based on links to the whole system. Information flows openly and freely. Change is happening all the time, and seen as an opportunity for improvement. People work beyond their roles. People see their work in relation to the whole, knowing and doing what needs to be done. People work safely because they want to go home safe at the end of the day. They understand the larger expectation of the business.

Organizations are complex adaptive systems. The tools to work in complex adaptive systems are different from those that work in organizations seen as machines. When the tools of complexity are used, things work much more effectively, people become engaged in working towards the success of the whole system and change can happen quickly.

To learn more about this topic, see my blogs posts on Safety Excellence.

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