working safely in the workplace | Safety Excellence For Business

An Invitation to Make A Difference

October 10, 2024 By Richard N. Knowles Leave a Comment

In many of my posts, I have talked about the high number of people being killed and injured at work.

There are many safety professionals and others working to improve safety, yet the number of deaths and lost time injuries remains relatively constant at about 5,200 deaths and 2,500,000 lost time injuries a year. We need to make a difference in the workplace.

I am not seeming to have much impact in reducing these numbers (by myself) and am wondering about gathering some interested, knowledgeable, professional people together in Zoom conversations to explore possible ways to reduce the number of deaths and injuries. I’m looking for people who care deeply about this too.

I do not know if anything will come out of these conversations of concern, but there is a real possibility we could accomplish something to help reduce these tragedies. I would be willing to host these conversations.

Let’s Make a Difference!

If we can look at this from a systems perspective, important ideas and real possibilities will likely emerge. The systems approach will give us a much deeper perspective of the whole system than we normally use, and this could lead to some really good ideas and possibilities.

If any of you readers want to give the conversations of concern a try, please contact me at RNKnowles@aol.com. I’ll see what we can put together. I have an expectation that we can make a difference.

Filed Under: Safety for Business, Safety Leadership, Safety Leadership Process Tagged With: creating a safe workplace, engage employees in workplace safety, leadership safety role in the workplace, make a difference in safety, safety in the workplace, working safely in the workplace, workplace safety

Overcome feelings of Impatience in the Workplace

September 10, 2024 By Richard N. Knowles Leave a Comment

When leadership can help employees overcome feelings of impatience, frustration and anger, the energy and creativity of the people emerges, enabling much quicker, better decisions and more effective work to take place.

Impatience

In a long road trip over this Labor Day Weekend, we got stuck in an hour-long traffic jam on a very busy Interstate Highway. The GPS message was “Your route is closed.” We were sitting on the 3-lane highway with big trucks all around us and there was no way out.

My impatience level went way up as we just sat without knowing anything about the stoppage or a possible alternative way out. Other car drivers were also getting impatient and beginning to make poor decisions. For example, several impatient drivers wiggled thru tight spaces, actually turning their respective vehicles around – then began their journey against the normal traffic flow, maneuvering along the shoulder to get to the last exit we had passed so they could get off the Interstate and go around the holdup on secondary roads.

We just waited with the trucks to see what was going to happen. After about an hour the traffic began to move and open up. We never saw the source of the holdup, but we had a sigh of relief to be able to move forward again.

Ruminations

I began to think about the times in my own career when things got bogged down or we had had an incident that stopped everything. I struggled with these same feelings of impatience. Everyone was impatient and frustrated. Some people wanted to just push through before we had given things enough consideration to understand what was wrong and see a way out of the problem. Others spent time in their offices, away from the situation, trying to dictate solutions; it is easy to come up with possible solutions when you do not know what is really going on. This really became frustrating when the corporate people tried to tell us how to solve our problem. Others wanted to cut through the safety procedures since they felt the procedures were getting in our way.

We were all impatient, anxious, angry, struggling with a strong sense of urgency and frustration. This is a dangerous situation where it is very easy to make dreadful mistakes. The people working close to the problem feel acute pressure to solve the problem and get going. They are extremely aware that their managers want to get going. Their managers are also under a lot of pressure from their managers or from sales or from customers to get going.

The people working close to the problem are aware of all these pressures, but also know that they have to do things right so no one gets hurt, so the process will really run correctly when things are restored, and so there will not be a new safety or environmental incident on startup.

Leadership’s Role

In these situations of high frustration and impatience, the people close to the work need to be helped and supported by their management and leaders.

As a Plant Manager, my role was to create a safe space for those working close to the problem to think things through, organize themselves, plan the restoration processes, and make the other decisions needed to get back up and running safely. The operators, mechanics, engineers, and safety people know what needs to be done, so as the Plant Manager, my role was to create a safe space where they could do their work. I also reminded them to work with high safety, environmental and customer standards, helping each other to do their best in the situation.

As we shared information on the progress to solve the problem and the things around it, we also helped to maintain respect and caring among everyone and gave credit to them as progress was made. These made a big, positive difference.

When we can minimize the feelings of impatience, frustration and anger, the energy and creativity of the people emerges, enabling much quicker, better decisions and more effective work to take place. This is Partner-Centered Leadership in action!

Call me at 716-622-6467 and I’ll be pleased to talk to you about Partner-Centered Leadership. It is the way forward.

Filed Under: Safety Leadership, Safety Leadership Process, Safety Partnership Tagged With: creating a safe workplace, engage employees in workplace safety, impatience in the workplace, leadership safety role in the workplace, overcoming frustration in the workplace, Partner-centered Leadership, safety in the workplace, working safely in the workplace, workplace safety

Why Are People Getting Killed At Work?

August 10, 2024 By Richard N. Knowles Leave a Comment

Indifference… At a local event this past week, I asked a friend who is involved in safety work the question, why are people getting killed at work? He quickly came up with this answer.

“A lot fewer people are being killed than it used to be before OSHA. There has been a lot of progress. We must be at about the best we can do.“

Then the conversation moved off to the Olympics. He just brushed this off as no longer important.

But this is important to the approximately 5,200 families who have had someone in their family killed. This experience remains with the family forever. And this 5,200 total number is an every year statistic!

Those of you reading my newsletters know that I am constantly trying to help people reduce injuries and deaths by building Partner-Centered Leadership and sharing real case studies that have been published in Professional Safety. We can reduce the numbers of injuries and fatalities, and we shouldn’t just push this problem aside with indifference.

Leaders Lacking Insights About What Is Possible

At a recent graduation celebration gathering, I was talking with a family member who has a very responsible safety leadership job in a large company, about my efforts to have fewer people killed at work. We talked about Partner-Centered Leadership and having everyone involved, co-creating our shared futures and taking more responsibility for the whole business efforts, including safety.

I was asked, “How do you work this way across widely dispersed sites?” This is a challenge for sure. The way I see it, this effort has to begin with the CEO and the Leadership Team. They need to talk about Partner-Centered Leadership and walk the talk at every site visit so people can understand that they mean it. The top people need to personally engage the lower levels in learning to lead this way and insist that everyone is involved. The CEO and Leadership Team should do some of the training of the lower-level people.

If someone does not get on board, then some tough decisions need to be made. The message should be that this is the way the company is going to do business going forward. But equally important is helping everyone to see that going home to one’s family at the end of the workday with all one’s body parts intact – no injuries, no incidents, is the absolute answer to What’s in it for me?

My mantra when I was a plant manager was, “I don’t have a right to make my living where it is okay for you to get hurt!” Does anyone have this right? The methodology for success is to engage people – for supervision across the board, up and down the organization to learn how to ask process questions. When it comes to safety, leaders who are in denial, or pretending one “doesn’t know” just doesn’t cut it. Asking process questions can ensure accountability.

We then talked about why there was so much resistance to these ideas. Based on some hard systems thinking, I think that the whole US safety industry with all the training, audits, fines, blame, etc. is driven by FEAR! This idea can be startling. Examining safety from a systems perspective was a different idea – particularly noting that fear was a key driver.

The problem with a culture being driven by fear is that it is very difficult to learn and do new things. Just about everyone is concentrated on covering their backside rather than talking together in an environment that is safe enough to explore new ideas together. When we work together using Partner-Centered Leadership, we can open up the vast knowledge that is lying hidden in our organizations. When we treat people with respect, listen and learn together, amazing new ideas and possibilities bubble up.

Everything changes! Productivity goes up. Earnings go up, Safety improves. The culture becomes one where almost everyone is learning, growing, taking more responsibility and producing great results. New possibilities emerge which often lead to much better earnings.

Partner-Centered Leadership

When the CEO and the Leadership Team learn what is possible and how to work this way with authenticity and caring, this can spread throughout their organization and achieve significantly better results. It takes some effort and dedication, but there is no need for new capital investment. In a sense, Partner-Centered Leadership is free!

Contact me (716-622-6467) and let’s discuss how this can work for you and your organization.

Filed Under: Safety for Business, Safety Leadership Process Tagged With: business safety, creating a safety culture, employee engagement, employee safety, engage employees in workplace safety, injury-free workplaces, reducing risks in the workplace, safety in the workplace, working safely in the workplace, workplace safety

Close Up: YOUR Safety and YOUR Security in the Workplace

October 10, 2023 By Richard N. Knowles Leave a Comment

It is a nice exclamation mark on my day when I’m asked to participate in a blog-talk radio show on topics I’m passionate about: Safety and Security in the Workplace.

On October 2nd, I was interviewed on Close Up Radio by host Jim Masters.

Below is the gist of the broadcast, and while everyone has a crucial and personal role in workplace safety and security, leaders have an even higher level of responsibility and accountability.

Consider this: Employees in the public and private sector are extremely apprehensive about workplace violence. Over the years many incidents of terrible injuries and fatalities have occurred from active shooters and other homicides which has become shockingly all too common. Whether physical, psychological, or sexual, workplace violence is a major concern for employers and employees. We are all entitled to a safe and secure workplace – All of us! The responsibility for preventing these tragic occurrences falls directly on the leaders who must adopt a different mindset and decide on the best approach to commit to the business and their people.

I shared that leaders play a critical role in creating and maintaining a healthy work culture. Leaders need to lead by example in creating a supportive and inclusive environment. That is why in my previous work as a plant manager in chemical plants and now, as we consult (Nagele, Knowles and Associates), we prepare leaders to improve employee engagement and retention. Because an intentional, highly engaged workplace results in employee satisfaction where a sense of community is established, and the business and the people thrive.

Respect is one of the most important traits in the workplace because it creates a positive work culture, promotes teamwork, productivity, and collaboration. Treating people with courtesy and kindness should be the standard in any workplace. Examples of respect in the workplace include listening to one another’s opinions and conversing with an open mind so we build nurturing relationships. It is also about insisting on good behavior across the board – codes of conduct and respectful workplace policies are necessary for eliminating dysfunctional workplace behaviors like bullying, and harassment of all kinds.

Respect is essential for leaders to build connections.

Leaders are in charge of making certain that all employees feel valued and that each has voice, so they feel like part of the team.

How leaders and workers treat each other by interacting respectfully is critical. Effective leaders model this behavior and set the example resulting in more respect being shown by employees. It becomes a genuinely good place to work with increased job satisfaction where employees work well together and stay productive, boosting the company’s bottom line. Foster a culture of respect and you will create a safe working environment where they will feel emotionally safer, happier, even in these challenging times.

If you’d like to hear the broadcast in its full form, here is the link.

Always willing to answer your questions – Call me at 716-622-6467.

Filed Under: Safety for Business, Safety Leadership Tagged With: Close Up Radio, Jim Masters, Nagele Knowles And Associates, safety in the workplace, safety leadership, working safely in the workplace, workplace safety, workplace security, workplace violence

Teen Injuries for Young, Inexperienced People at Work

August 10, 2023 By Richard N. Knowles Leave a Comment

I recently saw several reports of teen injuries or teens being killed at work.

All these deaths involved young people working in dangerous environments like logging and heavy equipment work. It is sad to have any person killed, especially a young person with all their life ahead of them.

But these are not the only places where young people get killed. They are often hired to do basic tasks in unfamiliar environments. They do not know the potential of serious injuries from fork trucks scurrying about, or logs being sawed, or cardboard compactors, or woodchippers, or other moving, dangerous activities. Many get put into these new jobs with little safety training. They think that bad things will not happen to them and take dangerous risks. Their understanding of safety is usually very sparce. These young people are very vulnerable. And it is unconscionable that adults are willing to put these vulnerable youngsters into such situations.

With the heat waves we are experiencing, they probably do not understand the dangers of heat exhaustion. They may be assigned to work in a closed warehouse, a truck, or other confined space where the heat dangers can be very high. I have a young friend who just started with a package delivery company and was out making deliveries. He was very active and darting in and out of the hot truck to deliver packages. The sun was blazing. He knew he was getting tired but did not know the dangers of heat exhaustion. He became dizzy and threw up but tried to tough it out. He wound up in the hospital.

Newcomers Need Our Help

All of us who know our workplace understand the hazards and know the safety procedures necessary to help these young people. For many of us, these newcomers may seem like they are from a different world. Their work ethics may be strange like thinking it is okay to be late for work or to not follow safety rules.

We need to reach out to them and give them a hand. They need guidance and help as they enter our strange, new world. It helps to talk with them about the work, the expectations, and rules in a way that makes sense to them. We need to sit together with them and talk about this new world they are entering without putting them down or making them feel stupid. Tell them some stories about incidents that have happened. Show them, with hands on, the things they will be doing. Show them where they can find help if necessary. Maybe assign them to an experienced person who cares about people and who can help them get established. Make sure that they have the safety equipment they need. We should not baby them in the process, but make sure that they have the information they need and know the people to whom they can talk if they need help.

It is important to let them know what the standards and rules are so they can clearly understand what is expected of them. We need to be sure that they understand the language we use. Be careful with all the acronyms since they will sound like a foreign language to them.

We, as leaders and managers, have a great responsibility to
these young people and their families to really help them.

The plant manager of a big sugar mill where I was doing some safety work shared a powerful, sad story with a group of men with whom we were working. He asked the men if they remembered what happened to Joe, a mill operator, when he was so severely injured. They all remembered Joe’s tragic accident. The plant manager then told them about visiting Joe in the hospital. Joe’s parents were there also visiting. At one point Joe’s father turned to the plant manager and said, “I trusted my son to you and the company and look at what you did to him!”

Let’s all help the young people coming into our workspaces,
and never have to look a grieving parent in the eye,
apologizing to them for having failed them.

Leadership

When I was a Plant Manager, I did not work directly on safety issues. My focus was on the people and our relationships together. I spent hours every day talking with people all around the plant about things that were happening, how the business was doing, and some of our challenges. Safety often came up, and we addressed it as we went. Many of them began to take the initiative to identify and solve their own problems.

I felt it was important for people to know what was going on around them. I did this with respect, listening, asking them how I could help them, what problem was bugging them, and how we could improve things. I worked hard to let them see that I genuinely cared and built trust. Sometimes I would have to apologize for something I had said or done unintentionally. I also wanted them to see that they were an important part of the whole plant and were making a positive difference.

Sharing information, listening, and building trust, and helping people to see that their work (including their safety) was important and both their work and integrated safety connected to my leadership work. As I did this every day, things changed and the whole culture shifted. Our total performance significantly improved and in just 4 years we cut our injury rates by 97%. Then they sustained this for 19 years.

Why am I emphasizing this?

Because safety attention is integral to all work…and all work gets done through people…People do their best work when they understand the whole picture, and caring, authentic leadership (listening, sharing information, and building trust) are the absolute essentials to extraordinary outcomes.

Filed Under: Safety for Business, Safety Leadership Tagged With: reducing risks in the workplace, safety challenges in the workplace, safety in the workplace, safety leadership, safety procedures in the workplace, teens being injured at work, working safely in the workplace, workplace safety, workplace safety for teens

The Culture Wars

July 10, 2023 By Richard N. Knowles Leave a Comment

Our country is being pulled apart by people at both ends of the culture spectrum.

The political parties and most of the candidates are engaged in this hateful act. Over and over again they say and do things that are far out and of little use to anyone except the big internet companies who make money by getting people to click on something. People in other countries with whom I talk are amazed and wonder what we are doing to ourselves.

This is not just spoiling much of the public discourse; it also is poisoning our discourse at work. It is very risky to bring up something that may be controversial because arguments may break out and everyone gets angry. The pace of work slows down or even stops. Safety incidents are more likely to occur as people lose focus on their jobs. The culture of the organization gets broken down such that people stop talking together and learning stops.

There are many organizations that offer consultants to come into fix things as if culture is a thing like a car that we can take to the auto shop to fix something. Culture is not a thing.

In my view, culture is the outcome of the collective behaviors in which the people engage in their organization.

Here are some ideas about culture to think about:

Does your organization have a culture of respect and trust where people can come together to learn, share ideas, help each other, try new experiments, grow, and create new things?
Does your organization have a hard, top-down driven culture where directives and orders flow downward with little or no feedback?
Does your organization have a culture where things are so disorganized that no one seems to know what is going on?
Does your organization have strong silos of various experts who don’t talk and protect their territory with a vengeance?
Does your organization have different business objectives, often conflicting with one another so no one is working for the greater good?

When consultants are hired to fix these sorts of problems, they usually fail. They are working at the wrong end of the process. The culture is the collective outcome of what we are doing.

Shifting the Culture

When Richard N. Knowles and Associates is asked to come into an organization we come with questions and create a safe space for people at all levels from across the organization to come together to solve their complex problems.

Most organizations have about 85-90% of the information they need to solve their problems. So when they work together on an opening question like, “How do we make this place better and more effective?” in a space that is safe to be open, to share, to listen, to explore new ideas, to explore old ideas in a new way, to learn together, lots of new possibilities emerge.

They co-create their agreements about how they want to work together like helping each other, telling the truth, treating each other with respect, working for the greater good, apologizing for mistakes, sharing all information and building trust. Since these are co-created by all the people, they hold each other accountable and learn. As they come up with things that they want to do to address the opening question, they form teams to address them and work on them.

As people begin to work together in a new way that they have co-created, the culture begins to shift to one that is vibrant, safer, more productive, and healthier.

In our workshops, all these ideas which the people come up with are written onto a big poster which they put in their workplace so everyone can talk about it and keep it alive.

All their work needs to be kept visible and open for sharing and upgrading as conditions change. Everyone from top management to those working below needs to be a part of this process.

We have done this in many organizations of all types, and the process always works as long as the people are willing to talk together, learn and make things happen.

A vibrant, new culture quickly emerges from doing real work together this way and is sustained by posting their chart and continually talking together about it.

For example, in working with the City of Niagara Falls, NY, the Mayor and her leadership team cut $16,000,000 out of a $62,000,000 budget (24%), improved services and ended up with a $4,000,000 fund balance in their first term.

Please give us a call at 716-622-6467 or go to RNKnowlesAssociates.com to learn more.

Filed Under: Safety for Business, Safety Leadership Tagged With: collective behaviors in the workplace, culture wars in the workplace, effective workplace, reducing risks in the workplace, safety challenges in the workplace, safety in the workplace, safety leadership, understanding each other in the workplace, working safely in the workplace, workplace culture, workplace safety

The Stockholder Revolt at Dollar General

June 12, 2023 By Richard N. Knowles Leave a Comment

I just saw an interesting safety item in my morning safety alerts about the Dollar General Stores.

If you have been paying attention to the safety news, you know that Dollar General is under a lot of scrutiny from OSHA over their very poor safety and injury performance. They have been experiencing a lot of safety violations, accidents, and deaths.

When I go into a Dollar General Store, it is amazing to see all the variety of things that I can buy. They are the modern-day version of the old country general store. They are quite popular and new stores are springing up in many communities around the US. They really seem to focus on pleasing the customer with all sorts of things we most need and want. In just looking around their stores, it is hard to see why they are having safety problems.

Their safety problems are not usually in the front of their stores, but rather back, behind the scenes where new merchandise in being delivered and empty boxes and other wastes are being disposed of. They have mobile equipment like fork trucks and push carts to help unload their delivery trucks, move heavy pallets of goods around and restock shelves. They also have trash compactors to crush and bail cardboard boxes to make them ready for the paper recyclers to pick up.

Slow moving, heavy equipment is dangerous. The equipment is very heavy, does not make much noise as it is moved around, and is easily overlooked by other workers. There is a lot of history of people being maimed or killed by equipment like this. There is also a lot of training that needs to be done for everyone who works around or with this equipment to keep them safe.

The cardboard trash compactors are also very dangerous and need to be carefully used by well-trained people. How many stories have you heard of people being caught and pulled into a compactor with tragic results? You must know what you are doing when using equipment like this. Do all their people get the training they need to do their work safely?

Dollar General tries to keep their labor costs as low as they can, so they keep their workforce at a minimum level. This means that their people are very busy and preoccupied with getting their jobs done. Do they take the time to have the people thoroughly trained and knowledgeable about the safety hazards?

Very busy people mixed in with slow-moving, heavy fork truck and movers, and having to get the trash out of their stores as fast as they can is a very dangerous mix. In this article I just read, they mentioned that Dollar General has had 49 fatalities in the last 10 years. OSHA is pushing them hard to improve with little progress being made. Their board has not been very aggressive in improving the safety in their stores.

However, the Dollar General shareholders have had enough, and they have voted to over-rule the Board’s resistance, and to have safety inspections and audits in their stores. This is a powerful and great event of the shareholders deciding that killing and injuring people is wrong and that it is time do what is the right thing to do. This effort combined with the efforts by OSHA are very likely to have a major, positive impact on Dollar General’s safety performance. We’ll see.

Why am I emphasizing this situation at Dollar General? Because in your own workplace, there can be similar situations: crowded conditions, products and goods being rapidly moved around, housekeeping concerns, fork-trucks, and pallet movers, etc. Diligently adhering to the safety rules and keeping logistics running smoothly, while fully training your people – all come together for reducing the potential for injuries and incidents.

We can all take heed of this situation and learn from it!

Filed Under: Safety for Business, Safety Leadership Tagged With: equipment training, equipment training in the workplace, reducing risks in the workplace, safety and injury performance, safety challenges in the workplace, safety in the workplace, safety inspections, safety leadership, safety violations, working safely in the workplace, workplace injuries, workplace safety

We Remember Them… Workers’ Memorial Day

May 10, 2023 By Richard N. Knowles Leave a Comment

We honor their memory by doing SAFETY better and differently!

April 28^th was Workers’ Memorial Day. This was a time to reflect on all those who have lost their lives or were seriously injured at work. This was a time to honor their memories and the suffering of their families.

The Bureau of Labor Statistics reports about 5,200 deaths and 2,300,000 serious injuries in each of the last 6-7 years. The AFL-CIO’s 2023 “Death on the Job” report estimates that occupational diseases kill 120,000 people each year. Not only is this bad for the people and their families, it is also bad for the businesses. These injuries cost businesses far more than the work that can be done to prevent most of them.

It seems that for many companies, the dash for profits is their primary goal, and it must be achieved regardless of the adverse impact on the workers. I don’t know why the financial losses seem to be ignored by the businesses.

OSHA is taking a stronger stance and is increasing the fines and penalties for violations. The EPA is also more involved through their initiative titled Reducing Risks of Accidental Releases at Industrial Facilities.

The EPA participated in a recent court decision against the DuPont LaPorte, TX Plant where four people were killed on November 15, 2014. The decision resulted in:

$12,000,000 penalty,
$4,000,000 Community Service payment to the National Fish and Wildlife foundation to help to restore the western shore of Galveston Bay, and
One-year probation for the Unit Operations Manager.

There is a far simpler, easier, and less expensive way to quickly reduce the number of deaths, injuries, illnesses, and uncontrolled releases.

No one can claim that they do not know how to vastly reduce incidents, injuries, fatalities, and wastes to the environment. Over the last 35 years, I have helped a number of organizations cut these rates by over 90% quickly. When I was the Plant Manager at the big DuPont Chemical Plant in Belle, WV, in the early 1990â€™s, we cut injury rates by about 97%, wastes dropped by 95%, and earnings went up about 300% in just 4 years. I have also published several articles in the ASSP journal, Professional Safety, which prove we can do a lot better in reducing the number of deaths, injuries, and illnesses at work.

I don’t work on reducing the safety and environmental releases numbers, they are just an outcome that is useful in seeing if the work is accomplishing its goal of having everyone go home healthy and injury free, and we are not hurting the environment.

Building the Capacity of the People

The focus of my work is building the capacity of the people to:

be together
think together
listen and learn together
solve problems together
make decisions about their work and act together, and finally
reflect on what they are learning, make improvements and co-create their future together

The managers and safety leaders can make this happen by doing just three things, every day:

Go into your workplace, be among the people, sit with them and talk with them about things like:
- the safety problems they are running into
- what is holding them back
- what are the challenges they face every day
- how you can help them to solve their problems
- how the business is doing
- what the competition is doing
- how their family is doing
- what activities are their kids are involved in like baseball
- etc.
Help to build trust by talking respectfully with the people in their workplaces, listening and learning about their challenges and contributions.
Give them credit for their good work and help them see how their work helps the business and builds the long run sustainability.

I walked among the people every day for 5 hours a day (the plant was quite large) for almost 8 years. I did not make decisions there; I listened, watched, and learned how to help the people to build capacity and achieve excellence. I stayed in integrity with them – creating meaning, behaving with honesty and reliability, and caring for ourselves and others. We built a culture of trust where we could all learn and grow. Some managers have told me that this was a waste of time, and they have other, more important work to do. Really? I have not talked with any manager who got the improved safety, environmental, productivity and earnings improvements we achieved at the Belle Plant.

This is simple work which requires the will and courage to be in the process and do it. By helping each other, we can all do this important work!

Call me with your questions (716-622-6467). I’ll be pleased to help you in your Safety Excellence endeavors.

Filed Under: Safety Excellence, Safety for Business Tagged With: Bureau of Labor Statistics, environmental safety, environmental safety in the workplace, reducing risks in the workplace, safety challenges in the workplace, safety in the workplace, safety leadership, Workers' Memorial Day, working safely in the workplace, workplace injuries, workplace safety

Employee Engagement and Respect Equals Safety

April 10, 2023 By Richard N. Knowles Leave a Comment

Safety gets better when there’s Engagement and Respect happening!

The Occupational Health & Safety Survey

The State of Employee Safety in 2023 survey was published by Alert Media in Occupational Health and Safety.¹ They surveyed 2000 full-time workers in the USA.

About 80% of the employees felt their safety was more important than productivity and job satisfaction. They all felt that their employers did not have as a high a value for any of these things. This was also true for mental health issues. Almost half of the employees are concerned about public health emergencies, workplace violence and technology failures.

About a third want better communications, more information about injuries and incidents as well as better safety training.

Reflections on the Feedback

In reflecting on the survey, the employees were fairly positive. It seems as though the people really want to be more a part of what is going on. While most of them care about their own safety, they feel that their managers do not care so much. They also feal that they are being left out of things. They want to know more about what is going on, not only about the things happening in their on workplace, but also about things going on outside of work that can impact them.

engagement and respect equals more safety

They want to know what the managers are thinking about. The employees also have ideas that they would like to share. They want better communications, as well as safety training. These are all good. But there is a sense that their managers do not have the same level of concern for their safety and health.

There was not much about what the employees could do to improve things. It is not just the managers who can make a positive difference, everyone can do that. This survey opens the door for good conversations about how things can get better.

Going Forward

In my experience, most people want to be treated with respect, be heard and have their ideas given consideration. As the managers and employees talk together, a lot of learning will take place. People will become more engaged and contribute more towards the organization’s success.

Sometimes managers hesitate to be more open and share for fear that they will loose control of things. As a manager for many years, I found that when I had my thinking and messages clear, I could talk openly with the people. We could set the standards and formulate the direction we needed to go. Then as we talked together, the people began to come together working towards really improving things, so I actually had better control in helping the organization to achieve success. Safety improved, productivity improved, and earnings improved.

employee engagement means more safety

While this sounds fairly simple, I have found that many managers try to avoid talking with the people. Managers are supposed to know what is going on and be able to answer questions so when they are asked a question they can’t answer, they feel as if they have failed. I struggled with this in my early, manager days until I accepted the fact that I did not know all the answers, and that was okay. No one knows everything, we all know that so let’s accept this and learn together. When I made this shift in my thinking, things got a lot better and much easier. I did not have to pretend that I knew everything, and fear that someone would embarrass me. When someone asked a question I couldn’t answer, I told them I did not know the answer, and then got back to them promptly when I did get the answer.

The more we interacted, talking and learning together, everything improved, and my job got a lot easier. I spent a lot more time being a cheer leader which was fun.

Everywhere I have worked, I found that treating people with respect, listening to their ideas, talking together, getting clear on the standards of performance, co-creating our goals and praising them for their successes was the formula for our successes. A lot fewer people got injured and the company made a lot more money.

This is a WIN/WIN for us all.

Filed Under: Safety Excellence, Safety for Business Tagged With: building respect and trust in the workplace, create a culture of employee engagement, employee engagement, employee mental health issues, Occupational Health & Safety, respect in the workplace, respect others in the workplace, safety training, teamwork in the workplace, work safely, working safely in the workplace, workplace safety, workplace safety training

Are You Convinced that Working Safely is a Good Thing?

March 10, 2023 By Richard N. Knowles Leave a Comment

What future lies ahead for safety?

The Winter 2022 HR Magazine has some interesting insights about looking into the future of work. While their focus is on Human Resources, we know that HR and Safety go hand-in-hand. The same future scenarios are coming for Safety Professionals and Leaders.

The Covid pandemic and aftermath became an ugly reminder of how difficult it is to predict and prepare for the future. Yet that doesn’t mean that safety leaders shouldn’t think ahead – especially when there are no absolutes. Older, experienced workers are retiring, and the digital revolution continues. It is not too early to start thinking and preparing for new generations to be taking over or that effective digital training will become a necessity. It is never too soon to think about preparing employees to expect the unexpected…to prepare for what may not yet be known.

One quote that struck me (in this article regarding future training) was, “You’ve got to convince people why they need to do the work, and it’s not just ‘because you’re paying me to do it.’”

For decades, now we’ve been teaching our workers the “why” to work safely, so that they can go home at the end of their shift whole – with life and limb intact – eyes, ears, fingers, toes. The “why” becomes evident with every piece of protective equipment that is required…the last line of defense.

Convincing people that being able to go home to their families in the same condition as they entered the workplace is the goal, without being maimed, having long-term disability, or worse, a fatality in the workplace. That is the “why” that underscores workplace safety.

The next “why” is what we all should know as human beings…we grow, we develop, we learn, we solve problems…individually and together. There is much value to learn by experience, and to learn by training mechanisms that are most effective to the task, the job, the larger picture. Learning while doing work fulfills a natural need for personal and professional growth.

The final “why” is because our economy runs by money…we live the way we choose because we have money to spend on our own pursuit of happiness…when we work, we get paid; when we are paid we provide for ourselves and loved ones; we contribute to the economy in the system in which we exist.

Because of the changing futures (as noted above), Teamwork will become the new game plan. Healthy culture and trust will have to draw more focus. The article notes that scrums, sprints, and squads will be widespread as employers draw workers from all over the company and even from outside the organization to work on projects together. You’ll see a breaking away from hierarchical ways of working and putting people into these newer constructs. Putting together effective project teams is the way of the future.

In safety, however, this is not new. The best safety improvement teams and trouble-shooting/problem solving endeavors have drawn from people across the workplace – where sharing ideas, prompting new innovations, and, ultimately, improving the safety of the workplace (system changes, process flows, etc.) spring forth from people who have knowledge of the concern, a relationship to what’s at stake, a voice and information to share, experience to convey, and an overall desire to make things better.

In safety, the “buddy” system is tried and true. Looking out for our workplace “brothers/sisters” – everyone – has been a mainstay to help ensure that people not only get the job done well, but that they get the job done safely. The individual “person” has a valued life – underscoring the “why our workplaces have to be safe, and work be meaningful.”

While signage in the workplace helps us with prompts to work safely, taking cues from those we work with, paying attention, having situational awareness for ourselves and others must be the norm. That’s not a bold prediction – that’s a bold requirement in my mind, for the present and the future of work.

We’re all in this together.

Filed Under: Safety for Business, Safety Leadership Tagged With: buddy system, project teams in the workplace, protective equipment, safety leaders, safety leadership, safety professionals, teamwork, teamwork in the workplace, work safely, working safely in the workplace, workplace safety, workplace safety in the future