Leadership: Moving Through the Mire … to a Better place

We are living through a period of extraordinary uncertainty. Our safety and our Leadership is in flux.

Two renowned scholars and two McKinsey experts recently illuminated the leadership imperatives of our time:

  • bringing people together,
  • energizing forward progress, and
  • reimagining normalcy.

This is exactly what we embrace with our Partnering through Collaboration Leadership Approach (at RNKnowles & Associates).

Stress in the Workplace

The COVID mess has driven us onto new and different ground. The virus, the vast amounts of conflicting information, the on-again off-again edicts, the shortage of workers, and the supply-chain problems are forcing everyone to rethink what and how we conduct our businesses. On top of this, we still must maintain our standards of safety, quality, and total performance. With such high levels of complexity, no one knows how to do all of this.

For the businesses having to impose and enforce all the edicts, we wind up pitting ourselves against each other. For example, suppose someone must be let go because the edict required vaccination and the person refused it for good health reasons, and then the edict is blocked in court the next day. What do we do? We can bring the person back to work, but then other, new changes are imposed. What then? How do we handle the pay issues? It goes on and on. These stressors are intense in our workplaces today.

Finding a Workable Way through this Mire

With everything changing around us, we must find a way to take control, and make sense of what we do. Perhaps we need to shift our way of working from a top-down, hierarchical approach to one of opening up and partnering with the people. Talking together and working out our problems, as partners, is extremely important.

Our top-down approach is faced with lots of questions. Who knows the “right” answers? What are the rules today? How do we operate our businesses for the good of everyone? Are we supposed to force people to get COVID vaccinations when some people have already had COVID and are immune or have some health issues that make having a vaccination dangerous? Is Management trying to force things and the people are resisting because they do not want to get pushed around? Is Management just an extension of the Government?

No one person knows the answers. Yet, when we partner, we can do a lot better. You do know your own workplaces and the people who work there. Collectively, you know what is best for you, and what will keep you from splitting up into various factions. You know the playing field you are on. Talk together so everyone has a good picture of what you are trying to do. Talking and sharing is important because everyone has a different picture. In sharing, a clearer picture can be developed by all.

partner through collaboration in leadership

Partnering through Collaboration (Leadership Approach) is your Guide

As you talk about developing a clearer picture of your new playing field, let the conversation move on to trying to figure out how to manage yourselves on this field the best you can. Your goal is to help each other get through all this confusion so everyone can work safely, people can keep their jobs, and your business do the best it can. Develop some co-created agreements about how you are going to manage and deal with problems so things can be the best they can be. Listen to everyone and explore the best ways to work together in these difficult times. In having this conversation, you are establishing the ground rules for working together as partners. Be open to the constant need to pay attention to what is happening around you so you can be resilient and flexible as things change.

Having developed a clear picture of your playing field and co-creating how you’ll play in these confusing times, to go and do what needs to be done. Do the work, adjusting together as you go. Help each other, share information, treat everyone with respect. Avoid blame and fighting which will tear you apart.

No one know just the right answers, so you will have to develop your own as best you can. If you just default to today’s edicts, you’ll have to change them tomorrow when some new edict is issued. Take control of your destiny as best you can.

the road to successThe goal is to get through all this safely, keep your people and business thriving and active, building stronger relationships for partnering and working together. This is a tough challenge, but who knows your workplace and the people better than you. You can work things out together.

Remember these 3 tenets of Partnering through Collaboration (Leadership approach):

  • Understand the big picture – What’s your frame of reference?
  • Continually Build Relationships with all people
  • Share Information…openly, widely, often, in various ways

We at Richard N. Knowles and Associates help the people in organizations to develop partnering with our Partnering Through Collaboration approach. It is a specific Leadership process that we can teach you to utilize as you move through your stressors. We have a long, successful track record in this work. You can move forward quickly. To learn more about this, please give us a call at 716-622-6467 and see our web site at www.RNKnowlesAssociates.com. The calls are free.

Working Together Makes All the Difference

When we are asked to come into an organization to help them improve their safety performance, we do not work on safety in the traditional sense.

We work with them to identify an important, complex problem they want to solve. It needs to be a problem that everyone thinks they know about and wants to solve. While the stated problem is something like, “How do we improve our total safety performance?,” their problems are usually much deeper than this surface level. We help the people to find the deeper problem that is driving a lot of their poor safety performance.

working safely together requires teamwork

We then gather a group of people together from across the organization, from the top management to people on the floor, and have a focused conversation about their problems. Our workshops usually last 1-2 days, depending on the size of the organization. As the people open up, a lot of important information emerges. Their answers are arranged around a circle (circles indicate wholeness), and they discover who and what they are as a group and how to work together in resolving this concern for the long-term.

This figure illustrates the process:

collaboration model shows who and what we are together

As they look at their question from these nine perspectives, the collective intelligence of the whole group rises. People often tell us that they did not know that they knew so much.

As they talk together, they discover that their main problem is in how they chose to work together which they describe when they talk about their Principles and Standards. Initially, a lot of dysfunctional behavior surfaces. They see that stuff like bullying, harassment, and lying are really causing their poor performance across the organization. It’s not just in poor safety performance. These poor behaviors contaminate all their work.

Paul Glover of the Forbes Coaches Council reported recently in LinkedIn that 48% of American workers are looking for other work because of dysfunctional behaviors like these, 70% see no reason to speak up about problems because they fear their bosses and co-workers, and only 33% are working at optimal levels. There is little psychological safety for raising and resolving problems together. Many organizations are in denial about problems like these. These dysfunctional behaviors adversely impact all aspects of the organization’s performance, and lots of people want to get out of there. Leadership, unfortunately, is in denial – often because egos are involved, or they don’t know how to turn things around. Yet it doesn’t have to be that way!

Note: This model works, when you decide it is time to make that big difference for your organization, to be intentional about the safety of your people! This model becomes your extraordinary leadership magnet for improved safety performance – because it contains all the critical elements – and because it is collaborative, alignment and effectiveness comes quickly.

Most people want to work in organizations where everyone is working together for the good of the whole. Leaders are seeking better ways for embracing safety. People want to be proud of their place of work and feel good about it. So, in our workshops we help the people to tap into this way of working and everything gets better, quickly. For example, we have seen the safety performance change for the better the very next day. When people decide that they want to change, they do it.

Call me at 716-622-6467 soon and share with me the safety concerns that are happening in your organization. It’s a free consultation. Leaders are looking for answers…I’ll demonstrate for you how quickly your safety issues can be rectified, and your people can be more engaged in the betterment, as well.

Stress in the Workplace

The complexities and conflicting messages related to Covid, the shortages of skilled people to fill jobs, along with the related excessive overtime and the emerging supply-chain mess are driving stress through the roof.

remove stress from the workplace

This stress is hitting all sorts of businesses and organizations.

According to a recent AP story, a major hospital in Missouri has seen a big jump in violence related incidents. In 2019, they had 94 violence related crimes, including 43 assaults and 17 injuries. In 2020, they had 152 violence related crimes, including 123 assaults and 78 injuries. The American Hospital Association reports a big increase in violence related problems, but since most are not reported to the police, so the numbers are unclear.

Many businesses are struggling to get people to fill their open positions as business activity grows. But since the openings remain, the employees are forced into excessive over-time. Some organizations are running at close to 20% overtime, which is wearing the people out. In one organization we know, many people have been required to work seven-day schedules for weeks, which is not the right way to treat people. This causes excessive fatigue and is very hard on the families.

Now we have an emerging supply chain crisis. There are over 60 ships awaiting to dock and unload in Los Angeles because there are not enough truck drivers to move the freight out to customers. This is impacting businesses of all sizes.

In one automobile agency, I heard a salesperson telling a customer that she would have to wait for her car until at least January 2022. I was talking with a small business owner whose business is etching decorative glassware. He said he was suffering in his business because he can’t get glass ware for his customers.

All this increasing stress is leading to more injuries and incidents. All of us in each of our businesses and organizations need to be very cognizant of this and try to keep stress levels to a minimum. We need to help each other and care for each other. We are all in this together so let’s make the best of this and go the extra mile in being patient and helpful.

A different approach to solving our problems is needed.

In the scientific and technical world in which most safety people have grown up, the dominant approach to problem solving has be a reductionist one. We were taught to look carefully at a problem, dissect it, understand the parts, and fix what is needed. We were taught to depend on fundamentals like Newton’s Laws, for example. Using the reductionist approach to solve safety problems may be reaching its limit, based on the fact that, the number of fatalities is gradually increasing and the rate of drop in all injuries I very slow.

The speed of change and the complexity of the problems has increased so much that we need a different approach to solving problems. This different approach has been developing over the last 50 or so years. This is called systems thinking.

In this approach, we are taught to look at the whole and the parts together and try to understand their inter-relationships and interactions. All the problems are connected so we can only understand the system using a different thinking approach. In systems thinking we look at relationships, patterns, and processes, asking question about how things are related, about the recurring patterns of behavior you see and what are the processes of interaction happening over and over. This is a big shift from looking at things, to looking at how people are interacting.

It can feel like we are giving up our quantitative approach to something that is more qualitative. It felt like this to me at first, but as I shifted my focus away from things to the way people interact, our safety and business performance improved. As I shifted my focus and way of thinking, I found that everything changed. As I worked with people using this systems’ thinking approach our safety and total business performance quickly improved.

The Leadership Dance by Richard N. KnowlesSystems thinking is something you need to learn in order to develop a higher level of your own performance.

If you read my book, The Leadership Dance: Pathways to Extraordinary Organizational Performance, available from Amazon, you can read about my own journey into learning about systems thinking, as well as offering some useful complexity tools.

This is a powerful, effective way of working, which I highly recommend.

 

less stress for organizational success

Improving Workplace Safety for Your Employees…

Many Thousands of People are Being Injured and Killed at Work

Many, many good, safety professionals are working to maintain and improve workplace safety. Yet the number of people losing their lives in our workplaces (in just 4 years) has increased from 4,836 in 2015 to 5,333 in 2019, based on the Bureau of Labor Statistics. From 2015 through 2019 there have been 25,746 people who have lost their lives at work. To put this into an alarming perspective, compare this to the losses in Afghanistan since 2001 (over twenty years) where there have been 3,592 allied forces who have been killed, based on Associated Press.

With all the effort put into improving safety performance in our workplaces, why have we not seen a reduction in the number of people being killed at work? New papers sharing improved ways to ‘improve workplace safety’ are presented at safety conferences by the American Society of Safety Professionals, the American Institute of Chemical Engineers’ Global Congress on Process Safety, and many smaller conferences as well as in publications in a variety of journals. The informational know-how is available!

Each of the specialties of occupational safety, occupational health and process safety management have a huge amount of information that has been developed over the years to improve safety performance. While some progress has been made in reducing the total number of injuries from a rate of 3.0 in 2015 to 2.8 in 2019 (2,814,000 injuries) this seems slow to me.

What is Missing?

The fruits of all this work has to be carried out by the people actually doing the physical work, those close to the actual operating and maintenance processes. We need to help these people, and not just pile more stuff onto them.

wokrplace safety comes down to the frontline people

I have found in all my 60 years in working in research, production and consulting globally that a missing link is not talking with the front-line people and exploring and learning together how to improve the work so that fewer injuries and incidents occur. None of us have all the answers. We need each other. (Talking down to people doesn’t work; talking to people (one-way) doesn’t work—the key is in talking with our people!)

Here is a Simple Solution…

When I was the Plant Manager at the 1,300 person, DuPont Belle, WV Chemical Plant I changed this. In my leading process, I spent 4-5 hours a day for 7+years walking around in the Plant, being respectful, sharing information, listening, asking how I could help the people, asking them for their help, learning together to improve things and building trust and interdependence. I talked with everyone. My mantra was “I do not have a right to make my living at a place where it is okay for you to get hurt, and we have to make a living, so let’s figure this out together.”

Our injury rate dropped by about 97% in three years, emissions to the environment dropped by about 96% in 4 years, productivity rose about 45% and earnings rose about 300%. Safety is connected to everything so as we made safety improvements everything else improved. In this approach which I call “Partner-Centered Leadership”, all parts of our safety work came together as shown here.

partner centered leadership for workplace safety

Each of occupational safety, health and process safety have their unique knowledge and management disciplines. When they are brought together, in the region of overlap in the center of this Venn Diagram, this is where the people and the leading process described above come together. In addition to talking with everyone about all the dimensions of our safety work as I walked around, there was one place where this all came together and was clear to everyone. Our monthly Central Safety Meetings were open, and all aspects of our safety work were discussed openly with everyone. All questions and concerns were welcome, and fixed. I strongly urged our supervisors to talk with their people and the engineers to sit with the operators to teach them the elements of process safety.

This is Simple.

Go into your workplaces, respectfully talk with the people, listen, share, ask them where you can be of more help, help them to follow up on their ideas and concerns, solve problems, build trust, and have everyone go home healthy and in one piece. Engagement!

You can do this!

To learn more about this approach see our web sites:
RNKnowlesAssociates.com and SafetyExcellenceForBusiness.com or give us a call at 716-622-6467.

Situational Awareness…for Safety…for Security…for Life!

Situational awareness is being aware of what is happening around you in terms of where you are, where you are supposed to be, and whether anyone or anything around you is a threat to your health, safety, and well-being.

for your safety and security be aware of your surroundingsOur knowledge, experience and education enable us to understand what is going on around us and helps us to determine if it is safe…if we are “clued in.” This is not a complicated idea, yet we see so many people who seem to be totally oblivious about what is going on around them.

  • Have you seen people walking down the street with their cell phones right in front of their faces?
  • Have you seen someone grab a chair to stand on to get something off a high shelf?
  • Have you seen someone driving their car with the phone in their hand and not paying attention to their driving?
  • Have you seen news stories where people just seem to walk into really dangerous crowds with little care?
  • Have you seen a person climb into a manhole in the middle of the street without proper respiratory protection?
  • Have you seen people climb poorly secured ladders that can easily slip?
  • Have you seen people at work who are not using the right PPE or not using handrails?
  • Do we see ourselves doing things like this with little awareness of the potential situation we are getting into?

We see things like these almost every day. The people doing these things are not stupid – rather, they are exhibiting a clear sense of lacking awareness in the moment. (Their proceed-with-caution flag is missing!)

Situational awareness applies and is a big part of our safety…to understand what is “not normal”…as in cracks happening in a foundation, or pipes carrying chemicals showing signs of a leak, or Personal Protective Equipment beginning to show wear. It may apply to your health – paying attention to your intuitive knowing, for clues and signals that something has changed or does not seem right.

Recently in the news, most of the people seemed to have ignored warnings and were situationally unaware before the collapse of the condo in the Miami Beach, Florida disaster.

We put so much at risk to just save a minute or two. Why is it we do not pay attention to what is around us and take a moment to protect ourselves? Are we paying attention or are we just charging along hoping things will be okay? Is saving 5-10 seconds in a job worth the risk to you and your safety?

A specific area of focus for us at NageleKnowlesAndAssociates.com is Situational Awareness related to violence in the workplace. We need to be vigilant in the event someone from outside the organization comes in to do harm. We also need to be vigilant for potential violence springing up from someone who is on the inside like an employee, vendor, or customer. (Home-growing an active shooter happens – especially when people treatment principles are lacking.) Paying attention to how our friends and co-workers are behaving and talking is important.

If you see something or hear something,
you have to SAY something.

If you see sudden changes in behavior of a person or hear them talking about doing violence, that needs to be brought to the attention of your supervisor or the HR people. And anyone with a domestic violence restraining or protection order needs to be certain that their company is aware of it, in order for security to be fully prepared! Domestic violence spillover into the workplace is a major danger for violence in the workplace.

We help people to learn how to observe, to put their attention on what is “not normal” and to be prepared to make quick decisions as the situation unfolds…whatever that situation may be.

We teach the Color Codes of Situational Awareness as a way for them to think about their situation in the moment.

White: Being oblivious to what’s happening in your surroundings.
Yellow: Fully aware, but still relaxed.
Orange: Very Alert…something has triggered your focused attention.
Red: Decision time…Act.
(Black): The consequence of inaction, or inability to act; paralysis.

Where are you in this picture?

These color codes would be a good discussion at home with your family as well.

recognize the color codes for situational awareness

Situational awareness is essential for being prepared to work safely and to protect yourself from an active shooter situation. Recent events show us how tremendously important this “knowing” is for all of us…at our workplace, and in our life-space too.

We at Nagele and Knowles help a wide range of organizations address unwanted safety issues, address security and cultural vulnerabilities, and reduce the risk for workplace violence. You don’t have to do that all yourself…We have done that for you!

Give us a call at 716-622-6467. We are here for you!

Reducing Workplace Violence and Building a Better Place

All of us, together, make a difference in the safety and the lives of our co-workers.

When Claire Knowles, Robin Nagele, and I (NageleKnowlesAndAssociates.com) are asked to come into an organization to help them reduce the risks of workplace violence and develop an active shooter protection plan, we have a good selection of options for them to consider, ranging from a comprehensive training and development plan to a bare-bones introduction. We see workplace violence ranging from a simple lack of respect to harassment to bullying to fighting and even murder, and our offering covers the range. Workplace violence can happen from the inside (bullying, harassment incivilities) and from the outside (perpetrator entering the workplace with intent to do harm). It covers Psychological Safety and Physical Safety.

we need to all work together for workplace safety

However, many people see this whole subject from a wide range of perspectives. It is very unlikely that an active shooter situation will develop here so why bother? Well, according to the Bureau of Labor Statistics in 2019, 761 people were murdered at work. Homicides were 454 and suicides were 307. This is the fourth highest cause of workplace fatalities. Could that happen here? It is a myth if you think it can’t happen in your workplace.

Harassment and bullying are HR problems and not often considered safety problems–but they are because they impact psychological safety. They can lead to people making mistakes and getting hurt. Lack of respect, harassment and bullying are just little issues (unless you are the target) so why spend the money? According to the Bureau of Labor Statistics in 2019, in addition to the 307 suicides, there were 313 drug overdoses at work. What was the impact of harassment and bullying on these people? Their psychological safety is hugely impacted. There are all sorts of ways to try to talk your way out of these sorts of issues. But there is a big impact on both the people and the businesses’ profits.

In the unlikely event of an active shooter situation, people can be killed and injured, the business will be shut down as a crime scene, the bad publicity runs rampant, and the regulators and lawyers will be all over the place. Your relationships with your people and customers will be a shambles. This results in huge losses.

When the business leaders tolerate lack of respect, harassment and bullying, the workplace is not psychologically safe, and people stop talking together and sharing information. This costs a lot of money in grievances and HR meetings, etc. It also costs a lot in missing the possibility of new business opportunities that are discovered as people talk together about how the business is doing and find new ideas for new opportunities emerging from their conversations.

We can all come together and address the elimination
of all forms of workplace violence.
Let’s pull together and make it happen for the good of us all.

Building a Better Place – We can do this Together!

There is so much bad news of workplace shootings, conflict of all sorts in our cities and streets, police and other citizens being killed and the endless arguments in our governments at all levels that it is tempting to just try to shut everything off and pretend nothing is happening. It feels as if we are in chaos with no good answers to be found.

But there are many good people in our cities and states, in volunteer organizations, in our governments and businesses. We need to rise above all this noise and strife. I believe that most people want to live good, safe lives, to raise their families, to seek life, liberty, and happiness. We want this in our private lives, in our homes, towns and cities as well as in our places of work where we spend so much time.

We can each make a positive difference in our homes, neighborhoods and at work. We can look for the good we each have to offer and make connections. We can have conversations together about how we are doing. We can talk about the little things that matter and connect us. We can show caring for each other and kindness. We can value our differences without trying to force them onto someone else. We can do this at work where we spend so much time together. We can find our common purpose and build on that.

As all of you readers know I have a great concern about leadership and workplace safety. When we build a more harmonious workplace the levels of anger and frustration drop. We can treat each other as real people and not some object to push around. We can build a better workplace with co-created principles and standards of behavior.

I know we can do these things because we did this at the plants where I was the manager and in the businesses in which I consult. When we co-create our principles and standards, working together with respect and listening, sharing information freely, helping people to see that their work is important, the levels of anger and frustration drop. I have seen this many times over. When this happens, more and more of the time we are focused at doing things right and the total performance of the organization improves. We can learn and grow together so our levels of knowledge and understanding go up. Fewer injuries and incidents occur. Total quality of our life and the products we make get a lot better. I have seen this happen over and over. We can do these things if we want to do them.

Our leaders play a big role in this by setting the standards and modeling the positive behaviors that are so important. We all watch our leaders and those with integrity and a caring heart are those we most admire. Their behaviors and the words they use set the way for us all.

However, we all have a role to play. We can all be winners as we pull ourselves up. Sometimes, it is not easy, but we can all do this with courage, caring, concern for each other and commitment to the dream of a better world.

If you do not do this, then who is going to do it? It rests on each of us.

make a difference in the safety and the lives of your co-workers

Artificial Intelligence and Big Data Can’t Replace the Wisdom of the Skilled People Doing the Work

I have read several recent articles about how big data and artificial intelligence (AI) can be used to help to improve safety.

The AI approach involves the collection and evaluation of huge amounts of data (big data) to learn from human behavior, looking for patterns and helping to improve safety performance. By doing this over and over, the machines can learn to keep doing better and better analyses and even begin to provide predictions about improving human performance. For example, repeated activities like lifting can be studied, problem patterns in lifting techniques be identified and improvements in the behavior or the physical arrangement of the lifting work modified.

This could provide very useful information that could reduce injuries and incidents, however, it is important to understand that people creating the algorithms are making assumptions and decisions about the way the work is done. “The devil is in the detail.” This can lead to a gap between the work-as-imagined and work-as-done. While the piles of data, the patterns they predict and the predictions they make can be useful, they can also be a problem. All this information can be quite beguiling and lead us to thinking we have all the information we need to reduce the injuries and incidents.

These studies can help to reduce injuries and incidents by providing the people some tools to see what is happening and make some adjustments in their behavior. But relying on them to do our thinking is a problem.

These tools need to be taken with a huge grain of salt. There is nothing to replace the wisdom and good judgement of the people actually doing the work and helping each other to see and improve what they are doing.

artificial intelligence can't replace the wisdom and good judgement of humans

These AI tools can help, but they are not the final answer. It is those close to the work who need to make the final decisions. We do not want to automate taking peoples’ brains out of the picture. These AI tools cannot see the actual situation that the person is facing as he/she does their job. Decisions often need to be made as the work unfolds to get the work done right. The gap between work-as-imagined and work-as-done needs to be closed as much as possible so the best procedures and practices can be used to do the work safely.

work as imagined

We need to help each other to rise to be the best we can be. Partnering together, helping each other, talking together about the work and the potential safety challenges are all highly effective ways to improve the total performance in sustainable ways. We should not allow the AI to push the thinking and good judgement of our highly skilled people aside. We can use AI as a supplement and to provide clues about improving the work. But pretending that AI can do our thinking for us is myth.

Everyone sharing information about your particular situations, treating each other with respect, telling the truth, making sure that the standards of performance and expectations are clear, helping everyone to see the importance of their work for the success of the whole business are foundational. Treating the people as intelligent, highly skilled and thoughtful will bring out the best in them.

AI can help, but it is not a replacement for the collective intelligence of the people who are dedicated to excellence.

I would be remiss if I did not insert (here), that the process for actually achieving this highly effective communication among and with people is Partner-Centered Leadership. Please call me (716-622-6467) and I’ll show you how easily this framework can be applied to your every-day communications and Leadership.

The Internet of Things (IoT): Another Caution

There are more and more electronic tools becoming available to help us with all sorts of tasks. We see ads for building electronic homes, installing fine security systems and even monitoring the sleeping babies. There are dozens of Apps for our cell phones so we can keep track of things.

Monitoring tools are also becoming available to monitor people as they do their work. It is a good idea to monitor someone who is working alone at a remote location or working alone at night doing security in a big warehouse. Sensors installed across wide locations enable rapid response in the event of an accident or emergency.

Like AI, these can be quite helpful, providing we don’t become too dependent on them. As these tools are developed and deployed, remember that they are put together by people who are making assumptions about their particular use.

Some of this monitoring can be used – drawing from the old time and motion studies from the days of Frederick Taylor in his 1911 book, “Principles of Scientific Management“. There is high value in learning from the past. There is high value in integrating new technologies. Yet striking that right balance is key – and always, always, with the genuine involvement and input of the people who are actually doing the work.

Summary

AI and IoT can be quite useful, but they need to be taken with caution and not allowed to replace the good thinking, planning and actions of our highly skilled, intelligent people. The comments in this newsletter are not luddite, but rather a caution about not throwing away the thinking, creativity and resourcefulness of the people with whom we work. Let’s help people become their best and rise to the top.

Accountability is a good thing…Especially as it applies to Safety!

Have you heard of “The Oz Principle?”

The New York Times bestseller, The Oz Principle, defines accountability as “a personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results.”

Some people cringe when they hear the word accountability. Some people are afraid of it. Why is that? I have a very basic philosophy when it comes to being accountable for safety in the workplace:

It is not okay for me to make my living
where it is okay for you to get hurt,
physically or psychologically!
So, let’s figure it out together…
how to profitably stay in business and
stay safe and secure all at the same time.

The real why: All organizations know that one of the keys to their success is safe operations; that is, ensuring that their People go home at the end of their shift in one piece – having their eyes, ears, limbs, and life intact, regardless of the position they hold or the task at hand. This is the fundamental bottom line of accountability. It means looking out for your own safety and that of your coworkers all the time.

Safety results are an aspect of culture – how it is led, taught, reinforced, expected, and enforced – in the safe performance of tasks, in the safe conditions of the environment, and in the respectful engagement of employees in their own safety and those of their team. Safety refers to injuries, incidents, and fatalities in the workplace, as well as the potential psychological harm from bullying and harassment and of course, to the security of our workplaces to being vulnerable to an active shooter. Accountability needs to be present in all dimensions.

accountability is important for workplace safety

But employee safety and wellbeing are not inherent to workplace cultures – they are actively fostered and maintained through a commitment to accountability. (Safety is led through our shared accountability.) Effective leaders do not ignore safety accountability if they care about their people. So effective and caring connect with accountability. Where do you see yourself in terms of Accountability? Are you owning it? Are you accountable through the hard stuff and the easy stuff?

I was particularly uplifted to read in the March 2021 issue of Professional Safety Magazine, an article by Paul A. Esposito, “Safety through Accountability & Recognition.” In the article he quotes OSHA (1989) – (and this is worth noting):

Management commitment and employee involvement are complementary. Management commitment provides the motivating force and the resources for organizing and controlling activities within an organization. In an effective program, management regards workers’ safety and health as fundamental value of the organization and applies its commitment to safety and health protection with as much vigor as to other organizational purposes. Employee involvement provides the means through which workers develop and/or express their own commitment to safety and health protection, for themselves and for their fellow workers.

So back to the Oz Principle for Accountability.

It is a personal choice. You make that choice every moment, in every hour, in every day and every year while working within your workplace, while doing YOUR job.

As we start a new quarter of 2021, why not do some introspection around the choices you make. Do you have the courage, care, concern and commitment to make a positive difference? Have you formed bad habits? Are you taking shortcuts? Do you step in when you see something unsafe or do you shy away? Do you care about your workmates? Are you doing your best to work safely, and to look out for your coworkers because it is the right thing to do?

Why are so many people being killed at work?

Not to be ignored…

The Bureau of Labor Statistics (BLS) report for 2019, the most recent summary report, shows that in 2019, 5,333 people were killed doing their jobs.

it's time to evaluate business safetyIn 2017, 5,147 died and in 2018, 5,250 died. For the last 5-6 years the trend has slowly gotten worse. (Note: The BLS reports do not show much, if any, progress in reducing the number of people being killed and injured over the last 5 years or so.)

In 2019, about 2,814,000 people were hurt, which is about the same level as in 2017 and 2018.

Thousands of people are working to improve safety in the workplace, yet these numbers show that improvement in performance is almost non-existent. The various safety journals have lots of good information about ways to improve things. There are lots of consultants doing a lot of work with various organizations to improve safety. And there are many professional safety organizations, including OSHA, ASSP and the National Safety Council, that provide increased training and awareness. Still, people are being killed and hurt at work.

Why isn’t there progress?

All these statistics are lagging indicators. So, what drives this poor performance? What are the leading indicators showing us?

I think that the key leading indicator relates to the way the organizations are managed and led. The traditional, top-down, command and control approach, in a whole lot of organizations, is at least 100 years old and is based on Frederick Taylor’s Principles of Scientific Management, which goes something like:

The people at the top of the organization are smarter and brighter than those doing the work so the top people know better and tell the workers what to do and the workers do it – a.k.a. the mechanical model (of the past).

There are lots of examples that show that this approach does not work very well. For example, in a recent article I saw, the safety regulators in Australia 35 years ago introduced the Sex Discrimination Act, but in 2018 the Australian Human Rights Commission survey showed that 1 in 3 workers were harassed in the last 5 years – despite the endeavor. So much for top-down proclamations. Please don’t dismiss this example as just a problem in Australia or that sexual harassment is not a safety problem because you’ll be wrong on both points.

We declare safety endeavors over our workplaces with phrases like “The Goal is Zero” and slogans like, “Safety First.” Similarly, “Zero Tolerance” for harassing and bullying behaviors. And these are important because we need visual signage and reminders for raising our awareness. Yet we know that words and declarations alone won’t work as effective motivators for better safety performance or better treatment of people, nor does the old mechanical model/command and control approach work for the long-term.

We have to bring all the people together.

In every place in which we have worked we bring the people together to talk about the problem, open up the free flow of information, treat each other with respect, listen to each other because everyone has an important perspective, learn, seek better ways, and make the changes we need to make. When people are participating in creating the changes they do not resist the changes but rather apply their energy and creativity to solving the problems.

When I did this as a Plant Manager of a large chemical plant, working with the people, the injury rates dropped by 97% in just 3 years. When I worked in a large sugar mill with all the people the injury rate dropped from about 10 to ZERO in just 3 weeks. (This was shown in their annual data). When I worked with people in a truck manufacturing plant this way, the injury rate dropped from about 6 to ZERO in just a few days. (This was also shown in their annual data.)

There was no new investment in computer programs or equipment. Long involved training courses were not needed.

Most people want to become part of the solution!

It is time to wake up!

Let’s put the 100-year old, Frederick Taylor model in the museum and step up to working with all the people. Become engaged with your people in Safety. It takes a lot less time and saves a lot of money!

We know how to make this happen and would like the opportunity to talk with any of you. Please call at 716-622-6467. You can find background information at RNKnowles Associates.

This is Your Wake Up Call!!!

Has your organization become forgetful or is it sleepwalking?

A delightful new book by Stephen Capizzano (2020), The Forgetful Organization, has some ideas that really make sense for those of us working to help organizations improve their safety performance and move towards Safety II.

has your organization become forgetful or is it sleepwalking?In this story, a wicked witch puts the princess and the whole kingdom to sleep for 100 years. They all have to wait for the arrival of the prince to kiss the princess and awaken everyone. As children, we all knew this story, but in this new book, Stephen Capizzano shifts the story to thinking about what happens in our organizations.

Are we in our organizations, walking around as if we are asleep? This idea of us walking around as if we are asleep is not new. The ancient Greeks talked about the caves of sleep and drinking from the rivers of forgetfulness. Are we sleepwalking deep in our habits and unaware of things going on around us?

Are we asleep in our old habits that we like and feel comfortable in? Do we like pushing the blame for problems off onto someone else? Do we like doing the minimum required for compliance? Isn’t just enough good enough? Do we really enjoy our dull safety meetings because it is a time for day dreaming about something else? Do we enjoy pushing back when something new comes into the picture like a new training program or improved safety procedure? Do we really love the “same old way?”

As we are sleep walking, 5,250 people died at work in 2018 (Bureau of Labor Statistics). The number of fatalities since 2008 has ranged between 4,800 and 5,250 people a year. Is that a habit we have become used to? The second highest cause of death for women at work is murder (453 in 2018). Is this another habit?

I used to be in the sleep-walking mode until we had a fire at a plant where I was the Plant Manager and I woke up. Maybe that was my handsome prince. Actually everyone woke up. We became a high-performance organization getting the fire out, the repairs made and starting up. Then our old habits reasserted themselves and most of us went back to sleep. But this jolt for me to wake up was so powerful I did not go back to sleep. I went on a quest to find out how we can all breakout of our old habits, stay awake and do extraordinary things together.

In this quest, I discovered many new things and created Partner-Centered Leadership, which I have discussed many times in these newsletters. One key element I found was that people want to be winners. Another finding was that we already know how to work at high levels of performance. We just have to wake up and help each other to shed our old habits. It is not a matter of scolding each other to do better. It is really just reminding each other that we already know how, so let’s do it. When we wake up, we use the natural processes of working together at a high level of performance. We do not need to go to special classes or workshops; we already know how to work this way as the fire crisis showed.

We already know how to:

  • treat each other with respect
  • help each other
  • listen together
  • tell the truth
  • share information
  • say we are sorry when we mess up
  • think and develop better ways to do things
  • work safely
  • remind each other to be our best

The key features for leaders to remember in Partner-Centered Leadership are:

  • valuing people, change and the future
  • seeing organizations as if they are living systems
  • recognizing organizations as complex, adapting, self-organizing networks of people
  • focusing on the open flow of information, building respect and trust
  • helping people to find meaning in the work itself

set a goal of where you want to beWhen we were able to shed our old habits at our Plant in West Virginia, injury rates dropped by 97%, emissions to air, ground and water as reported to the EPA dropped 95%, productivity rose by 45% and earnings rose by 300%. As I walked the plant for 5 hours each day we were reminding ourselves to shed the old habits and create a much brighter future.

We can all make the choice to wake up and create a safer, brighter future. Let’s remind each other and ourselves that we can wake up. We can each become the handsome prince that Stephen Capizzano talks about in his fine book.

Some interesting safety data

The Bureau of Labor Statics summary for 2018 shows that in 2018 there were 2,834,500 Recordable injuries. At an average cost of about $50,000, this amounts to a waste of over $1.1 trillion as well as a lot of suffering and sadness.

COVID-19

Returning to work during this pandemic seems to be the right thing to be doing, as long as we do our best regarding social distancing, wearing a suitable face mask, washing our hands, and keeping our hands away from our face. We also have to give our older people special care to protect them since they have such serious effects if they get the virus. Everyone needs to look out for each other and take the steps to do the best they can to work safely and keep everyone healthy. This is not down-playing the seriousness of the disease, but rather looking at a balanced approach where people also need to work and the businesses survive.

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